Hotel provides a fair and respectful working environment. Meanwhile, all the staff are requested to be efficient, diligent, liable and focused in providing service:
Fair Integrity Efficiency Liability Diligence Service
The pattern of hotel logo looks like a flower which is consisted of 5 “F”s. Each “F” stands for its own meaning which is the commitment hotel promises to guests:
Five Star Standard Service
Functional
Family
Friendly
Fields Golden ExperienceAll from a smile
A warm smile is a component of your uniform.
Detail oriented
Comply with performance and grooming rules.
Know yourself——Master service standards and hotel product knowledge.
Know guests——Pay attention to guests` needs.
Serve with sincerity
When guests enquire, they look for assistance instead of answers.
Stand in guests’ positions.
Follow through complaints.
